Terms and Conditions
1. Delivery & Collection: Pickup and Drop off within Dubai is free, other Emirates will be charged please consult the counter staff.
2. Security: Security Deposit or AED 1500 AED for economy cars and 5000 AED for luxury cars, will be retained for 30 days, passport copy with visa page with entry stamp or Emirates ID copy and a valid driving license copy.
3. Insurance: All Vehicles are insured for UAE. In case of any accident or any damage to the vehicle, minimum insurance excess claim charges are applicable amount 2000 AED , a police report is mandatory, in case of absence of a police report, the full repair charge will be payable by the customer.
4. Driving licenses: Customer must hold a valid international driving license from the country on whose passport the customer is traveling, for UAE residents, a valid UAE driver’s license is a must.
5. Credit Cards: We accept Visa or MasterCard credit.
6. Age Restrictions: The driver should be 23 years old and above and should hold the driving license for more than 6 months.
7. Theft Protection: The insurance cover is not included for theft protection.
8. Toll Tax: Toll tax will be charged @ AED 5 per crossing.
9. Parking Fee: Parking Fee to be paid directly by the customer at parking meters.
10. Fines: All Fines incurred by the vehicle while in the possession of the customer will be charged to the customer.
11. Vehicle Prohibition: All vehicles are prohibited to be used for racing, towing and off-road driving or any other activities considered against the UAE law.
12. Vehicle Impound: Customer will be charged loss of rent in case of the vehicle being impounded by the government authorities for any reason.
13. Mileage Restriction: Customer is allowed to drive 250 km per day and 5000 km per month any additional km will be charged 0.50 AED per km or 15 AED per km for Luxury cars.
14. Non Coverage: Loss and damage of personal belonging is not included.
15. Driving Restrictions: Vehicles are prohibited to be driven under the influence of alcohol or drugs. Emergency road services are available, please enquire at the counter.
16. Petrol: Vehicles are to be returned with the same fuel level as when it was hired; otherwise the customer will be charged for the difference.
17. Rental Period: Rental period is a minimum of 24 hrs.
18. Additional Driver: Additional driver fees AED 200 for each additional driver.
19. Cancellation: In Case of Cancellation before rented period full amount will be charged.
20. Other Conditions: The customer acknowledges that the vehicle was delivered to him in good condition and adequately fit for the purpose of use and should be returned back without any kind of alteration.
21. Working Hours: 09 am to 06 pm except Friday.
22. Smoking: Smoking is prohibited 1000 AED charges for smoking inside the car.